FAQs
Below are some common questions from our customers. If you have another question, send it to info@namoramart.com or message us on WhatsApp.
When will my order arrive?
We deliver all orders within 1 to 7 working days, and most orders arrive within 2 to 4 working days. Delivery to Upper Egypt, Sinai, Matrouh and the New Valley can take a little longer. Made-to-order items take extra time, which we confirm with you when you order.
How can I track my order?
When your order ships, we email you the courier's tracking number (if you gave us an email address). You can also follow your order's status any time from the order link on your confirmation page. If you haven't heard from us, email info@namoramart.com.
Do you deliver outside Egypt?
Not at the moment. We deliver to every governorate in Egypt through our courier partners.
How much does delivery cost?
The delivery fee depends on your governorate and on the size and weight of your order. It starts from LE 65 in Cairo and Giza, and you see the exact fee at checkout before you place your order. See our Shipping Policy for the full rates.
Will I pay any extra taxes or fees?
No. You pay the product prices and the delivery fee shown at checkout, nothing more.
What payment methods do you accept?
You can pay cash on delivery on every order. When they are shown at checkout, you can also pay by card or mobile wallet through Kashier, or by InstaPay transfer. Need another way to pay? Contact us at info@namoramart.com and we'll help.
What if the item I received is damaged or faulty?
We work hard to make sure every item is of the highest quality. If something arrives damaged or faulty, contact us on WhatsApp or at info@namoramart.com with your order number and a photo, and we'll review it right away and find the best solution for you.
What is your returns policy?
You can return items within 14 days of delivery. Items must be unused and in their original condition and packaging; we cannot accept returns that don't meet these conditions. We refund the item price; the original delivery fee is not refundable unless the return is our mistake. See our Return and Refund Policy.
How do I request a return?
Message us on WhatsApp or email info@namoramart.com with your order number, and we'll arrange the return with you. Once we receive the item, we send your refund.
Is it safe to buy from namoramart.com?
Yes. The whole site is encrypted, card and wallet payments are processed by Kashier, and we never see or store your card details. We don't share your personal information except as needed to deliver your order (see our Privacy Policy). If you'd still rather not pay online, choose cash on delivery.
Need help?
For anything that needs a quick answer, chat with us on WhatsApp. If we aren't available, email us and we'll get back to you within 24 to 36 hours.