Privacy Policy
Last updated: October 1, 2026
This Privacy Policy explains what personal information NAMORA ("we", "us") collects when you visit namoramart.com or buy from us, how we use it, who we share it with, and the choices you have. NAMORA is based at Building 52, Group 22, Madinaty, Cairo 19519, Egypt. We handle personal data in line with Egypt's Personal Data Protection Law (Law No. 151 of 2020).
1. Information we collect
When you place an order: your name, phone number, email address (optional), delivery address and governorate, order notes, the products you buy, and the payment method you choose.
When you create an account: your name, email address and password. We store passwords only in hashed form; nobody at NAMORA can read them.
Payment information:
- Cards and mobile wallets are processed by our payment provider, Kashier. You enter your card details on Kashier's secure page, and we never see or store your full card number.
- InstaPay: we keep the transfer reference and the receipt image you upload so we can confirm your payment.
- Cash on delivery: we record when the courier collects payment.
When you contact us or subscribe: the details you type into the contact form (name, email, phone, message) and the email address you give us for our newsletter.
Device and usage information: your IP address, browser type, pages viewed, the site that referred you, and the date and time of your visit. Our server records these in standard logs, and our analytics and advertising tools collect them as described in section 5.
2. How we use your information
- To process, deliver and support your orders, including calling or messaging you to confirm an order or arrange delivery.
- To send order confirmations, shipping updates and replies to your messages.
- To run your customer account and show your order history.
- To prevent fraud, protect the store, and keep accurate accounting and tax records.
- To understand how visitors use the site and improve it.
- To send news and offers, but only if you subscribed. You can unsubscribe at any time using the link in any marketing email.
- To measure our advertising and show you relevant NAMORA ads on platforms such as Facebook, Instagram, Google and TikTok.
3. Who we share it with
We share only what each partner needs to do its job:
- Delivery companies (such as Bosta) receive your name, phone number, address and the amount to collect, so they can deliver your order.
- Kashier receives the order amount and the details needed to process a card or wallet payment.
- Our hosting and email provider (Hostinger) stores the website, its database and our email on our behalf.
- Analytics and advertising partners (Google, Meta and TikTok) receive device and browsing data through their tags, as described in section 5.
- Authorities, when the law requires it or to protect our rights, our customers or the public.
We do not sell your personal information.
4. How long we keep it
We keep order records for as long as we need them to fulfil the order, handle returns and warranty questions, and meet our legal, accounting and tax obligations. We keep your account until you ask us to delete it, and your newsletter subscription until you unsubscribe. Server logs are deleted on a rolling basis.
5. Cookies and similar technologies
We use a small number of cookies and browser storage items that the store needs to work:
| Name | Purpose | Duration |
|---|---|---|
| nm_customer | Keeps you signed in to your customer account | 60 days |
| nm_cart, nm_note | Remember your cart and order note (stored in your browser) | Until you clear them |
| nm_checkout | Keeps your checkout details while you complete an order | Until you close the tab |
| nm_popup | Stops the newsletter pop-up from showing again | Until you clear it |
| nm_admin | Signs in NAMORA staff to the store admin (not set for customers) | 14 days |
We also use analytics and advertising tags from Google (Google Analytics), Meta (Facebook and Instagram) and TikTok. These set their own cookies, such as _ga, _fbp and _ttp, to measure visits and ad performance. You can block or delete cookies in your browser settings, and you can control ad personalisation here:
- Google: adssettings.google.com, or opt out of Google Analytics at tools.google.com/dlpage/gaoptout
- Facebook and Instagram: facebook.com/adpreferences
- TikTok: in the TikTok app under Settings › Privacy › Ads personalisation
We do not change our practices in response to a browser's "Do Not Track" signal.
6. Your rights
You can ask us to:
- Give you a copy of the personal information we hold about you.
- Correct information that is wrong or out of date.
- Delete your information, unless we must keep it by law (for example, invoices).
- Stop using your information for marketing.
- Withdraw any consent you gave us.
Email info@namoramart.com with your request. We may ask you to confirm your identity first, and we reply within 30 days.
7. Security
The whole site runs over an encrypted HTTPS connection. Passwords are hashed, card payments are handled by Kashier, and access to the store admin is limited to authorised staff. No system is perfectly secure, so please keep your account password private.
8. Transfers outside Egypt
Some of our partners, such as Google, Meta and TikTok, process data on servers outside Egypt. When we use them, we rely on their published data-protection commitments.
9. Children
Our store is not intended for anyone under 18, and we do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy when our practices or the law change. We will post the new version on this page with a new "Last updated" date.
11. Contact us
For questions or complaints about your privacy, contact us:
- Email: info@namoramart.com
- Phone / WhatsApp: +20 106 736 6343
- Mail: NAMORA, Building 52, Group 22, Madinaty, Cairo 19519, Egypt