Return and Refund Policy

 You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

To return an item, contact us within 14 days of delivery on WhatsApp +20 106 736 6343 or by email at info@namoramart.com, with your order number and a photo of the item. We'll arrange the return with you and let you know as soon as your refund has been processed. Card and wallet payments are refunded to the original payment method; for cash-on-delivery and InstaPay orders we agree the refund method with you.